Shipping & Returns

We want your shopping experience to be clear and worry-free. Below you’ll find important information about shipping, delivery, tracking, returns, and how to contact us if you need assistance.

Shipping Time & Cost

How long will delivery take?

  • United States: 3–9 days (Depends on warehouse and delivery address)
  • Canada: 6–9 days
  • European countries: 5–8 days
  • Australia, New Zealand: 5–8 days

  • Everywhere else: 5-9 days

For most destinations, 99% of products are delivered within 9 calendar days.

Delivery times are estimates and may vary depending on the destination, carrier processing, customs clearance, weather conditions, and peak shipping periods.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and delivery destination.

  • United States: US$5.99
  • Canada: US$5.99
  • United Kingdom: US$4.49
  • European Union countries: US$7.99
  • Australia & New Zealand: US$4.49
  • Everywhere else: US$5.49

If your order qualifies for a free shipping promotion, this will be clearly shown at checkout before payment.

Order Tracking

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delayed or Lost Packages

Delayed packages

99% of products are delivered within 9 calendar days. But delivery estimates are provided as a general guideline and may occasionally be affected by circumstances outside our control, including: carrier delays, weather conditions, customs processing, or peak shipping periods.

If your package has not arrived within the estimated delivery window, please contact us with your order number. We will help check the latest tracking information and assist with the next steps.

Contact: pettimeofficial@outlook.com

Lost packages

If your package appears to be lost during transit, please contact us with your order details. We will verify the shipment status with the carrier and investigate the issue.

If the package is confirmed as lost due to a shipping issue, we will offer either:

  • A replacement at no additional cost, or
  • A refund for the affected order

You may choose the option that works best for you.

Contact: pettimeofficial@outlook.com

Returns & Refunds

Can I return an item?

We want you to be satisfied with your purchase.

If you would like to request a return, please contact us within the return period specified in our return policy and provide your order number and reason for the return.

To be eligible for a return, items should generally be:

  • Unused and in their original condition
  • Returned with the original packaging where applicable
  • Accompanied by proof of purchase

Certain products may not be eligible for return for hygiene, safety, or other product-specific reasons.

Please contact us before sending any item back so that we can provide the correct return instructions.

Contact: pettimeofficial@outlook.com

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos or video showing the problem

Once we review the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Contact: pettimeofficial@outlook.com

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Contact Us

If you have any questions about your order, shipping, returns, or refunds, our customer support team is here to help.

Please contact us through our Contact Us page or email us at:

pettimeofficial@outlook.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Frequently Asked Questions

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Why has my tracking information not updated?

Tracking information may take some time to update after your order has been shipped.

In some cases, carriers may not scan the package at every stage of transit. This does not necessarily mean that your shipment has stopped moving.

If there has been no tracking update for an extended period, please contact us and we will help review the shipment status.

What should I do if my tracking says “Delivered,” but I cannot find my package?

Please first check around your delivery location, including entrances, mailrooms, parcel lockers, and with household members or neighbors.

If you are still unable to locate the package, please contact us with your order number and we will assist you with the next steps, or You may also wish to contact the carrier directly for additional delivery details.