FAQ

How long will delivery take?

2-3 weeks world wide.

Will I receive tracking information?

Yes. The tracking information will be sent to your e-mail.

What if my package is delayed or lost?

Delayed packages
Delivery times are estimates and may be affected by factors outside of our control, such as carrier delays, weather conditions, customs processing, or peak shipping periods.

If your package has not arrived within the estimated delivery window, please contact us with your order number. We will help check the latest tracking information and assist with the next steps.

Lost packages
If your package appears to be lost during transit, please contact us with your order details. We will verify the shipment status with the carrier and investigate the issue.

If the package is confirmed lost due to a shipping issue, we will provide a replacement at no additional cost or offer a refund, depending on your preference.